Our return policy extends for 28 days from the date of purchase. Regrettably, refunds or exchanges cannot be accommodated if 28 days have elapsed since your purchase, except during the Christmas period, wherein refunds will be accepted until the 20th of January of the following year.
Returned items must be in an unworn and undamaged condition, free from any signs of soiling. Soiled items encompass those with animal hairs, makeup-related damages, or dirt. Additionally, any items that have been washed or treated before returning will be regarded as soiled, as will items carrying strong odours such as tobacco or feed smells.
Please ensure that returned goods retain their original labels, tags, and ideally, their initial packaging. Avoid taping or writing on the original packaging before returning an item. Footwear should only be tried on over carpeted or indoor flooring, and returned items must not have been worn outdoors. Rest assured, your statutory rights remain unaffected.
To process your return, a receipt or proof of purchase is required.
Directly returning your purchase to the manufacturer is discouraged.
Partial refunds may be considered in specific circumstances:
- Items not in their original condition, damaged, or missing parts not due to our error.
- Items returned beyond 30 days from the delivery date.
Refunds (if applicable): Upon receipt and inspection of your returned item, we will promptly notify you via email regarding its approval or rejection for a refund. Approved refunds will be processed, and a credit will be automatically applied to your credit card or original method of payment within a designated period.
Late or missing refunds (if applicable): Should you not have received your refund, kindly review your bank account. If issues persist, please contact us at firstname.lastname@example.org.
Sale items (if applicable): Refunds are only applicable to regular-priced items; unfortunately, sale items are non-refundable.
Exchanges (if applicable): We solely facilitate exchanges for defective or damaged items. For exchanges, please contact us via email at email@example.com and send the item to: Sandford Industrial Park, Sandford, Whitchurch, Shropshire SY13 2AN.
Shipping: To return your product, mail it to: Sandford Industrial Park, Sandford, Whitchurch, Shropshire SY13 2AN.
You are responsible for the shipping costs associated with returning your item. Shipping costs are non-refundable. If a refund is issued, the return shipping costs will be deducted.
Depending on your location, the duration for your exchanged product to reach you may vary.
For items valued over £50, consider using a trackable shipping service or purchasing shipping insurance to ensure successful receipt of your returned item.